Last Updated: December 23, 2024

1. Scope and Purpose

This Privacy Policy (“Policy”) explains how Carecents (“we,” “us,” “our”) collects, uses, and protects information obtained through [www.carecents.net] (“the Website”). It also applies to any offline interactions that reference this Policy. We do not share information gathered through our forms with third parties, nor are we responsible for the privacy practices of other websites. We encourage you to review their privacy policies independently.

2. What Information Do We Collect?

We may collect the following types of information on the Website:

• Information You Provide: When you access, sign up, or request services on our Website, we may collect your name, organization/practice details, email address, phone number, and other relevant contact information. For account holders, we may also collect login information such as username or Practice ID.
• Partner Information: If you are a partner submitting a lead, we may collect your contact details and information related to the lead, such as organization name, address, contact preferences, and needs.
• Automatic Data Collection: During your visit, we may automatically gather information such as your IP address, browser type, geolocation, and browsing patterns. This data helps us understand how you found and use the Website.
• Customer Data: Our processing of customer data is governed by agreements we have with clients, including any applicable Business Associate Agreements under HIPAA regulations. We are not responsible for how our customers manage information collected on their behalf, and we recommend reviewing their privacy policies for more information.

3. How Do We Use Your Information?

We use the information collected through tracking technologies (such as cookies and log files) and user input for various purposes:

• Website Improvement: To track visitor activity and make enhancements or optimizations to the Website.
• Feature Development: To monitor the popularity of features and guide the development of new ones.
• Device Identification: To understand the devices used by visitors, helping us improve our systems and services.
• Marketing and Sales: To differentiate between existing and prospective clients and tailor our marketing efforts accordingly.
• Advertising Optimization: To evaluate how users find and access the Website and improve our advertising strategies.

If you provide us with your contact information, we may reach out to you about our products, services, promotions, and usability activities. We use your data as explained at the time of collection, as described in this Policy, and for our business purposes.

We take reasonable administrative, physical, and technical measures to protect your information from loss, misuse, unauthorized access, and disclosure. However, please be aware that internet transmission is not completely secure, and we cannot guarantee full protection of your information.

4. Sharing Your Information

We do not share, sell, or disclose your personal information or mobile opt-in data to third parties without your explicit consent, except where required by law. Your information is kept confidential and used solely for the purposes you have agreed to. Mobile information will not be shared with or sold to third parties or affiliates for marketing and/or promotional purposes.

• Service Providers: We may engage service providers to process information on our behalf, such as for analytics, search tracking, and Website functionality. These providers are not permitted to share your information with others.
• Tracking Technologies: We may use cookies or similar tools to deliver relevant ads and content. However, we do not sell or share this information for other business purposes.
• Opting Out of Text Messages: You have the right to opt out of receiving text messages from CareCents at any time. To opt-out, you can reply “STOP” to any text message you receive from us.
• Consent and Opt-In: By providing your phone number and opting in to receive text messages, you consent to the collection and use of your personal information as described in this policy. We ensure that your consent is obtained explicitly and that you are informed about the types of messages you will receive.

We do not share information with related entities, including parent or sister companies, nor do we share user-generated content (such as reviews) publicly on the Website.

5. Information Disclosure

We may disclose your information only in the following scenarios:

• With Your Consent: When you explicitly agree to share your data.
• To Provide Services: When necessary to fulfill a service request you made.
• Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of Carecents, our users, or others.
• Business Transactions: During mergers, acquisitions, or asset sales, provided the buyer adheres to this Policy.
• With Your Direction: When you choose to share information with a third party or social network.

6. Data Retention and Security

We will retain your information only as long as necessary for the purposes for which it was collected or as required by law. We implement appropriate security measures to protect your data from unauthorized access, loss, or misuse. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the “Last Updated” date and, when necessary, by providing additional notifications.

8. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us at:

Email: info@localhost